Privacy Policy

Account information — When you register, we collect your name, email address, and role (coach, player, or organization). Coaches may also provide a sport specialty and bio.

Payment information — Payment details (card numbers, bank account info) are collected and processed directly by Stripe. MyCoachSync never stores raw payment credentials. We receive and store Stripe customer IDs and Connect account IDs to link your account to your payment processor.

Booking data — When a client books a session, we collect the client's name, email, session details, and payment amount for confirmation and record-keeping.

Usage data — We collect standard server logs, including IP addresses, browser type, and pages visited, to maintain platform security and performance.

• To create and manage your account
• To process payments and coordinate session bookings
• To send transactional emails (booking confirmations, receipts, reminders)
• To display your public coach profile (if you choose to go live)
• To provide customer support
• To detect and prevent fraud or abuse
• To comply with legal obligations

We do not sell your personal data to third parties. We do not use your data for advertising or behavioral profiling.

Stripe — We share payment-related data with Stripe, Inc. for payment processing. Stripe's privacy policy is at stripe.com/privacy.

Supabase / AWS — Our database and authentication infrastructure is hosted on Supabase (which runs on AWS). Your data is stored on servers in the United States.

Email providers — We may use a transactional email service (such as Resend or SendGrid) to deliver confirmation emails. These providers receive the recipient email address and message content.

We do not share your personal data with any other third parties except as required by law or to protect our legal rights.

If you are a Coach and you enable your public profile, your name, sport, bio, session rate, and available booking slots are visible to anyone who visits your MyCoachSync profile page. You can take your profile offline at any time from your dashboard settings, which will hide it from public view immediately.

Client names and emails collected at booking are visible only to the Coach who received that booking and to MyCoachSync administrators. They are never displayed publicly.

We retain your account data for as long as your account is active. If you close your account, we will delete or anonymize your personal data within 90 days, except where retention is required for legal or financial compliance (e.g., tax records, which we retain for 7 years).

Booking records are retained for 3 years for dispute resolution and financial record-keeping.

Depending on your jurisdiction, you may have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate data
• Deletion — Request deletion of your account and associated personal data
• Portability — Request your data in a machine-readable format
• Opt-out — Opt out of non-essential communications at any time via the unsubscribe link in emails

To exercise any of these rights, email support@mycoachsync.com. We will respond within 30 days.

MyCoachSync accounts are for users 18 and older. Players who are minors may be added to team rosters by coaches, but only coaches and parents/guardians may create accounts. We do not knowingly collect personal data directly from children under 13. If we become aware that a child under 13 has provided us personal data, we will delete it promptly.

We implement industry-standard security measures including encrypted connections (TLS), row-level database security, and access controls. No system is completely secure. If you believe your account has been compromised, contact us immediately at support@mycoachsync.com.

We may update this Privacy Policy from time to time. If we make material changes, we will notify registered users by email at least 14 days before the changes take effect.

Privacy questions: support@mycoachsync.com